Our Shipping Policies are as Follows:
- All orders within the United States are eligible for free shipping via USPS First-Class Mail and are typically delivered within 3-5 business days of placing your order. Please note that shipping times are not guaranteed. You will receive tracking information via email after your order is shipped.
- Orders placed on Fridays will typically not ship until the following Monday.
- Orders not delivered due to our error or lost in transit will be re-shipped at no additional charge.
- Orders not delivered due to customer error will be re-shipped at the customer's expense.
Please check your shipping information before placing order. We are not responsible for incorrect shipping information.
For International Orders
- All international orders are shipped via USPS First-Class International Package with tracking (tracking is not available for all countries) and have a flat rate fee of $10.95.
- International orders are typically delivered in 8-15 business days, but can take up to 25 days due to customs processing. Items will not be declared lost in transit until 26 days after being shipped.
- Please note that orders may incur additional customs fees or taxes based on your country's rules and regulations. Vital Biologics is not responsible for these charges.
- We currently offer international shipping to the following countries:
- New Zealand
- United Arab Emirates
- United Kingdom
Our Return/Refund Policies are as Follows:
- Refund requests must be initiated within sixty (60) days of placing your order
- Returns are limited to one (1) opened supplement bottle per customer and all sealed supplement bottles.
- All additional opened bottles will not be refunded.
- Customer is responsible for return shipping charges.
Please email us at firstname.lastname@example.org to request a return and receive further instructions on completing the return process.
We process refunds as quickly as possible. However, please be advised that it may take up to 5 business days to receive a refund after we have received your return.