Our Shipping Policies are as Follows:
- All orders within the United States are eligible for free shipping via USPS First-Class Mail and are typically delivered within 3-5 business days of placing your order. Please note that shipping times are not guaranteed. You will receive tracking information via email after your order is shipped.
- Orders placed on Fridays will typically not ship until the following Monday.
- Orders not delivered due to our error or lost in transit will be re-shipped at no additional charge.
- Orders not delivered due to customer error will be re-shipped at the customer's expense.
Please check your shipping information before placing order. We are not responsible for incorrect shipping information. Customers will be charged an additional shipping fee of $10.00 for any refused or undelivered shipment due to customer's incorrect address entered on the order form.
For International Orders
- All international orders are shipped via USPS First-Class International Package with tracking (tracking is not available for all countries) and have a flat rate fee of $10.95.
- International orders are typically delivered in 8-15 business days, but can take up to 25 days due to customs processing. Items will not be declared lost in transit until 26 days after being shipped.
- Please note that orders may incur additional customs fees or taxes based on your country's rules and regulations. Vital Biologics is not responsible for these charges.
- We currently offer international shipping to the following countries:
- New Zealand
- United Arab Emirates
- United Kingdom
Our Return/Refund Policies are as Follows:
- Refund requests must be initiated within sixty (60) days of placing your order
- Returns are limited to one (1) opened supplement bottle per customer and all sealed supplement bottles.
- All additional opened bottles will not be refunded.
- Customer is responsible for return shipping charges.
Please email us at firstname.lastname@example.org to request a return and receive further instructions on completing the return process.
We process refunds as quickly as possible. However, please be advised that it may take up to 10 business days to receive a refund after we have received your return.