Shipping & Returns Policies

Our Shipping Policies are as Follows:

  • All orders within the United States are eligible for free shipping via USPS First-Class Mail  and are typically delivered within 3-5 business days of placing your order. Please note that shipping times are not guaranteed. You will receive tracking information via email after your order is shipped.
  • Orders placed on Fridays will typically not ship until the following Monday.
  • Vital Biologics typically does not ship orders on US Federal holidays 
  • Orders not delivered due to our error or lost in transit will be re-shipped at no additional charge.
  • Orders not delivered due to customer error will be re-shipped at the customer's expense.

Please check your shipping information before placing order. We are not responsible for incorrect shipping information.


For International Orders

  • All international orders are shipped via USPS First-Class International Package with tracking (tracking is not available for all countries) and have a flat rate fee of $12.00. 
  • International orders are typically delivered in 10-15 business days, but can take up to 25 days due to customs processing. Items will not be declared lost in transit until 26 days after being shipped. 
  • International orders are not eligible for returns or refunds unless lost in transit
  • Please note that orders may incur additional customs fees or taxes based on your country's rules and regulations. Vital Biologics is not responsible for these charges.
  • We currently offer international shipping to the following countries:
  1. Australia
  2. Austria
  3. Belgium
  4. Bermuda
  5. Canada
  6. Croatia
  7. Denmark
  8. Estonia
  9. Finland
  10. France
  11. Germany
  12. Gibraltar
  13. Hungary
  14. Indonesia
  15. Ireland
  16. Israel
  17. Italy
  18. Latvia
  19. Lithuania
  20. Luxembourg
  21. Malaysia
  22. Malta
  23. Netherlands
  24. Norway
  25. New Zealand
  26. Portugal
  27. Singapore
  28. Spain
  29. Sweden
  30. Switzerland
  31. United Kingdom* 

Due to UK law changes effective 1/01/21 (Source), we now require that UK orders be a minimum of 6 bottles to meet the new UK VAT requirements. Please note that VAT charges will apply to these orders upon delivery and are the responsibility of the purchaser. We apologize for these new requirements and are working on a solution to resume regular shipments. 


    Our Return/Refund Policies are as Follows:

    • Refund requests must be initiated within sixty (60) days of placing your order
    • Returns are limited to one (1) opened supplement bottle per customer and all sealed supplement bottles.
    • All additional opened bottles will not be refunded.
    • Customer is responsible for return shipping charges.
    • International orders are not eligible for returns or refunds unless lost in transit

    Please email us at to request a return and receive further instructions on completing the return process.

    We process refunds as quickly as possible. However, please be advised that it may take up to 5 business days to receive a refund after we have received your return.